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Unlimited Tickets Support. |
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24x7 Ticket
Support
Unlimited Administration Tickets
Escalate tickets to concerned department if needed |
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Response and Resolution Time |
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Within 1 Hour Response time
Guarantee for Support Tickets
Within 24 Hour Resolution time Guarantee for Support
Tickets |
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Services Optimization |
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Apache Tweaking
MySQL Optimization
Deactivation of Unused/Insecure Services |
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Server Management |
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Initial Server Setups
Service upgrades
Account management
Php and Apache compilation with advanced modules
DirectAdmin upgrades and supportt
Updates applied as required
Fixing failed services |
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Basic Security |
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Server securing and hardening
Firewall installation & configurations.
Alerts on brute force attacks.
SMTP tweaking
PHP hardening
Root email alerts
Weekly server reports |
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Server Restorations |
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Backup configurations etc |
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3rd Party Software Installation |
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ZendOptimizer, Ioncube, GD, Curl,
Freetype, Eaccelerator, ImageMagick, Advance Perl
modules etc.. |
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Disaster Recovery & Hack Recovery |
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If your server is under spam or hacked
with external scripts under /tmp, We will
investigate and fix the issue. |
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Server Log Monitoring |
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Techs will be monitoring the server logs
Restart services if necessary and required
Fix issues if any of the services have problems. |
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